Refund policy

Return & Refund Policy

Thank you for shopping with Genii Reign. We appreciate your support and hope you love your purchase. Please review our policy carefully before submitting a return request.

Returns Eligibility

We accept returns for unworn clothing items that meet the following conditions:

  • Items must have all original tags attached
  • Items must be returned in the original clear garment packaging with the SKU label intact
  • Items must be in new and unused condition

Return requests must be initiated within 3 days of receiving your order.

  • The first day of the return window begins on the day tracking information shows the package as delivered
  • For split-package orders, the return window begins on the delivery date of the final package

Once your return request is approved, the item(s) must be shipped back within 5 days of the return approval/submission date to qualify.

Returns that do not meet these requirements will be declined.

Return Shipping

  • Shipping and handling charges are non-refundable
  • Customers are responsible for return shipping costs unless:
    • The item arrived damaged
    • The wrong item was sent due to a shipping error

Please do not send items back without first contacting us and receiving return authorization.

To start a return, contact us at:

📧 contact.geniireign@gmail.com

If your return is approved, we will provide:

  • Return instructions
  • The return shipping address
  • A return shipping label if applicable

Exchanges & Store Credit

At this time, Genii Reign offers:

  • Store credit
  • Exchanges

We do not offer full refunds unless the item is damaged or defective.

Exchange Policy

  • Exchanges for a different item require a $7 reship fee
  • If the new item costs more than the original item, the customer is responsible for paying the difference
  • If the new item costs less, the remaining balance will be issued as store credit

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

  • A damaged item
  • A defective item
  • The wrong item

Please contact us right away at:

📧 contact.geniireign@gmail.com

We will evaluate the issue and work to make it right.

Final Sales and Clearance Items

Final Sale and Clearance Items do not qualify for exchanges or store credit.

Return Processing

Please allow 5–7 business days from the date we receive your returned package for processing.

You will receive an email confirmation once your return, exchange, or store credit has been processed.

Contact Us

For any questions regarding returns, exchanges, or your order, please contact:

📧 contact.geniireign@gmail.com